11. If any material facts are withheld, or a false or fraudulent report is given under this warranty it will become void and any amounts which may have been paid by Midland Transmissions under this warranty shall become repayable forthwith.
    
12. The vehicle owner is responsible for the costs of maintenance items including but not limited to oils, lubricants, antifreeze, filters, elements, belts and clutches and any additional items replaced during warranty repairs.
13. This warranty is valid and effective only if all terms and conditions (including the repairs procedure) are fully complied with.
14. Nothing in the above warranty affects the customer’s statutory rights.

 In the unlikely event of a possible warranty claim, the following steps must be taken,

1. Immediately contact the warranty manager at Midland Transmissions giving
   a. Gearbox, Axle, or other exchange unit serial number.
   b. Make and model of vehicle.
   c. Date purchased.
   d. Midland Transmissions invoice number.
   e. Current mileage of vehicle.
   f. Details of complaint.
   
2. The vehicle must be delivered, at the owners expense, to a mutually agreed
   repairer or to Midland Transmissions for inspection. Rectification of fault will only be carried out after costs and method of repair has been agreed and a warranty reference number given. No invoices will be accepted for payment without a valid warranty reference number.
   
3. Midland Transmissions reserve the right to repair or replace the unit, or supply the necessary spare parts to rectify any faulty components. All faulty or damaged parts must be returned to Midland Transmissions upon request.
   
4. All service records for the vehicle must be produced as and when requested by Midland Transmissions. 

   Midland Transmissions is committed to dealing with warranty concerns speedily and efficiently so that customer’s vehicles are out of commission for the shortest possible time. The requirements of our customers are paramount and every effort is made during remanufacture to ensure that the quality of the product is to the highest standard of the original equipment manufacturer.